ACE88's Commitment to Your Privacy
Six core pillars of data protection we practise every day
256-bit SSL Encryption
All data transmitted between your device and ace88 servers is protected by industry-grade SSL encryption, ensuring your information cannot be intercepted by third parties.
Secure Data Storage
Your personal data is stored in a server environment protected with layered access controls. Only authorised staff may access sensitive player information.
No Data Selling
ACE88 has never and will never sell players' personal information to third parties for any marketing or commercial purpose without your explicit consent.
Full Player Control
You have the right to access, correct, or request deletion of your personal data at any time through your account settings or by contacting our support team.
Malaysia PDPA Compliance
The ACE88 Privacy Policy is designed in compliance with Malaysia's Personal Data Protection Act (PDPA), ensuring that the handling of your data meets the required local legal standards.
Data Breach Notification
In the event of any security incident involving your data, ace88 is committed to notifying you in a timely manner and taking immediate action to address the issue.
1Introduction
ACE88 (ace88.ml) respects every player's privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains in detail how we collect, use, store, and protect your personal data when you use our platform.
This policy applies to all ACE88 platform users, including visitors, registered members, and any individual who interacts with our services via our website, mobile app, or any other communication channels we operate.
By registering an account or continuing to use the ACE88 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal information as described herein. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.
Important Note: This Privacy Policy forms part of the ACE88 Terms and Conditions. Continued use of the platform following any updates constitutes acceptance of the new terms.
2Data Collected
ACE88 collects various types of information depending on how you use our platform. The following are the categories of data we collect:
| Data Categories | Example Information | Collection Methods |
|---|---|---|
| Identification Data | Full name, date of birth, identification card number | Account registration, KYC process |
| Contact Data | Email address, phone number, residential address | Registration form, profile updates |
| Financial Data | Bank account details, deposit and withdrawal transaction records | Payment processing, KYC verification |
| Technical Data | IP address, browser type, operating system, session data | Server logs, cookies, tracking technologies |
| Activity Data | Wagering history, games played, active session time | The platform system automatically |
| Communication Data | Live chat transcripts, support emails, feedback | Interactions with the support team |
We only collect data that is strictly necessary for the stated purposes. ACE88 does not collect sensitive data such as health information or religious beliefs unless required to comply with specific legal obligations.
3Purpose of Data Use
The personal data we collect is used for the following lawful and transparent purposes:
- Account management: Creating, verifying, and maintaining your player account, including the KYC process required for legal compliance.
- Transaction processing: Processing deposits, withdrawals, and any financial transactions related to your account securely and efficiently.
- Service delivery: Ensuring the platform runs smoothly and delivers the best gaming experience to you.
- Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, or any misuse of the platform.
- Legal compliance: Fulfilling our obligations under applicable laws, including Malaysia's PDPA and anti-money laundering regulations.
- Service communications: Sending important notifications regarding your account, transactions, platform updates, and customer support responses.
- Platform improvements: Analysing aggregated usage patterns to enhance the user experience, platform performance, and game offerings.
- Marketing (with consent): Sending relevant promotional information and offers where you have given consent to receive marketing communications.
ACE88 does not use your personal data for automated decision-making that significantly affects you without appropriate human intervention.
4Data Sharing
ACE88 does not sell or rent your personal data to any third party. However, in operating the platform, we may share your information with the following parties under limited and controlled circumstances:
- Payment providers: Required transaction information is shared with approved payment service providers to process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
- Game software providers: Minimum technical data required to run games on the platform is shared with third-party game software providers integrated with ACE88.
- Relevant authorities: ACE88 will disclose information when required by law, court order, or a valid request from law enforcement agencies.
- Technical service providers: Companies that assist us in managing IT infrastructure, analytics, and customer support services may access data only to the extent required within the scope of their work.
All third parties we work with are required to handle your data in accordance with data protection standards equivalent to or higher than those we uphold. ace88 is not responsible for the privacy practices of third parties that are outside our control.
5Data Security
Protecting your personal data is ACE88's top priority. We implement comprehensive technical and organisational security measures to ensure your data is safeguarded against unauthorised access, alteration, disclosure, or destruction.
- Encryption of data in transit: All communications between your device and ace88 servers are secured by TLS 1.3 protocol with 256-bit SSL encryption — the same security standard used by leading banking institutions.
- Encryption of data at rest: Sensitive data such as financial information and passwords is stored in encrypted format using industry-standard encryption algorithms.
- Layered access controls: Access to player data is restricted to staff with a legitimate business need only, with multi-factor authentication required for internal access.
- Continuous monitoring: A 24-hour security monitoring system detects and responds to any suspicious activity in real time.
- Regular security testing: ACE88 conducts regular penetration testing and security audits to identify and address any system vulnerabilities.
Shared Responsibility: While ace88 takes all reasonable steps to protect your data, account security also depends on your own actions. Please ensure your password is strong, unique, and not shared with anyone.
6Cookies & Tracking Technologies
ACE88 uses cookies and similar tracking technologies to enhance your experience on the platform. The following are the types of cookies we use:
- Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
- Performance cookies: Collecting information on how players use the platform in aggregated and anonymised form, helping us improve site performance and usability.
- Functional cookies: Remembering your preferences such as language, display settings, and other options so you do not need to reconfigure them each time you visit the platform.
- Analytics cookies: Helping us understand overall platform traffic and usage patterns for service improvement purposes.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the ACE88 platform. By continuing to use the platform after accepting the cookie notification, you agree to the use of cookies as described here.
7Your Rights
Under Malaysia's PDPA and ACE88's policy, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or support email.
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right to Rectification
You may request correction of inaccurate or incomplete data through your account settings.
Right to Erasure
You may request deletion of your data under certain circumstances, subject to our legal obligations.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer to another platform.
Right to Restrict Processing
You may request a restriction on data processing in certain situations while a dispute is being resolved.
8Data Retention
ACE88 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our data retention policy is as follows:
- Active account data: Retained for as long as your account remains active and for a reasonable period after account closure for audit and legal compliance purposes.
- Financial transaction records: Retained for a minimum of seven (7) years in line with Malaysia's accounting and anti-money laundering legal requirements.
- Support communication logs: Retained for three (3) years for dispute reference and service improvement purposes.
- Technical data and system logs: Retained for twelve (12) months for security and technical troubleshooting purposes.
- Marketing data: Retained until you withdraw your consent to receive marketing communications from us.
Upon expiry of the retention period, data will be securely deleted or anonymised in a manner that prevents re-identification of the individual concerned.
In cases where there is an unresolved dispute or an ongoing investigation, ACE88 reserves the right to retain relevant data beyond the standard retention period until the matter is fully resolved.
9Privacy Policy Changes
ACE88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. Each updated version will show a "Last Updated" date at the top of this page.
Where significant changes occur, we will notify you via:
- In-platform notification when you log in to your ACE88 account.
- Email notification to the address registered on your account.
- A prominent notice on the platform's home page for a reasonable period.
Your continued use of the ACE88 platform after changes to the Privacy Policy take effect will be considered your acceptance of the new terms. If you do not agree with the changes, you have the right to close your account and discontinue use of the platform by contacting our support team.
10Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the ace88 data protection team is ready to assist you.
- Live Chat: Available 24 hours a day, 7 days a week — the fastest way to get immediate assistance.
- Privacy Email: [email protected] (text display only)
- General Support Email: [email protected] (text display only)
We aim to respond to all privacy-related requests within three (3) business days. For more complex requests such as data exports or account deletion, the process may take up to fourteen (14) business days depending on the scope of the request.
Useful Links: For more information about your rights and responsibilities as a platform user, please also read Terms and Conditions as well as the Responsible Gaming us.
Your Data Is Safe with ACE88
Join millions of Malaysian players who trust ace88 for a safe, fair, and enjoyable online entertainment experience. Register today and start playing with peace of mind.